Tammie Lasiter
First few months I was able to view my appointments, but haven't been able to see any for over month now. When I submitted issue was told it was on the vendor. Vendor can see my appointments and purchases. Frustrating. I have to go through my email if I need to reschedule/change any of them. I guess should be happy I can atleast schedule on the app even if cannot see if on app afterwards. I've got a brand new Android and have uninstalled/reinstalled app and still appt viewing issue.
34 people found this review helpful
Squarespace Inc
June 15, 2022
Hi there! We'd be happy to investigate this further with you and the business owner. I have followed up to your previous inquiry via email. Please let us know how this goes in an updated review.
Renae Osman
I love acuity online, but am glad I tested out the app before offering subscriptions to clients! It worked the first time...I created a mock client account to test out what scheduling would be like on their end. After coming back to it later, the app won't show any subscriptions or packages purchased, won't let me cancel/book appointments as the client, and keeps throwing out "network error", "error code 400", and "error code 500". Hard to recommend for clients to use.
10 people found this review helpful
Squarespace Inc
July 19, 2022
Thanks for getting in touch! We would be happy to help. To report this to Customer Support for assistance, please take a screenshot of the error displayed in the mobile app, then tap Report an Issue to submit that. Please let us know how your experience goes in an updated review!
Bre
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Seems a bit glitchy but I tested it to see how booking one of my appointments went and outside of a scroll bar causing some display screen flashes at the bottom it worked on my android. The zoom link came through and I received a confirmation email. I hope they can make it more visually appealing soon. Note that it is a client only portal so it's not for managing appointments as a business but for clients to schedule. I like that there is no login! Makes it easier for clients.
54 people found this review helpful