Maia C. Colucci
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UPDATE under camera settings there is no moment notification or motion notification and there's nothing called smart push. Either way I get notifications but when I click a notification I am not taken to the app. The notification only clears. Why.....? I haven't opened the app all day and my notifications only go back an hour and a half.... why? Why when I click on a notification doesn't the app open? Why? Very frustrating.
1 person found this review helpful
Netvue, Inc.
August 16, 2024
Apologize for the inconvenience. Please check the app to update to the latest version and then recheck the notification, just go to camera's setting>moment notification>make sure the smart push is on, if it is on, turn it off and on again.
If still no luck, don't hesitate to contact our customer service live chat directly for help!
Jim Mertz
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Ever since the recent update I cannot access my cans while on wifi. I need to turn off the wifi to see them on my carriers data which can cause me to have overage. Their support team was absolutely no help to me. I asked if I could roll back to a previous version and they said they would get back to me. That was close to a week ago with no response. Other than that and prior to that everything was great I had nothing but good things to say. when it comes to security of my home, it's important.
9 people found this review helpful
Amanda Nicole
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Updated Review: After uninstalling and reinstalling several times, the app now magically works. It is still as unresponsive as it was prior to its most recent update, but this camera is all I have until I order something better. So, I'm stuck with it for now. 60% of the time I open the app, it's in a constant state of loading, so I have to clear it out and reopen it. Even then, it still doesn't work. Just..Fix it. Please.
8 people found this review helpful