Tomas HB
The UBS app looks beautiful. And that is the only good thing it has to offer. It is courter-intuitive, buggy and slow. Basic features like finding previous payments are frustratingly difficult to find, it almost seems like the bank does not want you to know what/where/how much youve payed in the past. Basically, in regards to fonctionality, it seems like an app designed in 2005. Also, it is constantly updated, but why? It never gets better...
31 people found this review helpful
Thank you for your feedback. We are continuously developing the UBS Mobile Banking app. Unfortunately, we cannot meet all needs at the same time. But we are trying to cover as much as possible. Best regards, your UBS team
Joel Santo
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Supposed to open an account, as I start working at UBS myself. Tried four times, been on it for far too long now, and every time it doesn't work throughout the last steps and everything is gone. Either selfie verification doesn't work, or the app suddendly has a bug when it comes to the video-call-verification or whatever, and customer support just left me in limbo...
1 person found this review helpful
Hello Joel. Thank you for your feedback and please excuse the inconvenience. Please call our support specialists on +41 848 848 064 so that they can help you 👷. Best, your UBS Team.
Alan Jones (GTA5Player)
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UPDATE: You're not listening. When I open the app, the option "Open a key4 Account" does not show up. Please fix or at least make it so that I can start an account through the web. The app is useless. The website says that I should be able to open a student account through the app, but no such option is present. I reach customer service and they only provide basic general tips. Then I go to the actual bank and they say that they can't help me with the student account. What an annoying system.
1 person found this review helpful
Hello. Thank you for the feedback. Older operating systems no longer receive security updates 🛡️. Please, install a newer operating system – Android 10 or above – to successfully open a UBS key4 account. Should this not be possible, please visit one of our branches and request to open a UBS me banking package for students. Best, your UBS team.