UBS & UBS key4

4.6
58.5K reviews
1M+
Downloads
Content rating
Everyone
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About this app

This is the UBS Mobile Banking App for all our UBS clients (excl. the United States and Australia) who can benefit from these digital services.
Please note, that the available functionalities of our app may vary depending on your domicile.

If you live in Switzerland, you can open our digital product line UBS key4 directly via app:
• UBS key4 banking for your private banking
• UBS key4 business for the founding of an SA or SARL

Do you meet the requirements to use our Mobile Banking App?
• Smartphone with at least Android version 9.0, when opening an account with UBS key4 at least Android version 10.0
• You are client of a UBS Group company and benefit from UBS’s corresponding digital services.

How secure is our Mobile Banking App?
In short, UBS Mobile Banking provides state-of-the-art security.
How? Our security concept protects you fourfold. We uniquely identify you with the Access App or Access Card. By defining security settings and activating real-time notifications, you can increase security even more. Furthermore, we use artificial intelligence to check certain transactions for irregularities. And we help you use the internet safely – see our security recommendations on ubs.com/security.

Further information:
UBS Switzerland AG and other non-US subsidiaries of UBS Group AG have made the UBS & UBS key4 Mobile Banking App ("App") available exclusively to existing clients that benefit from these services with the exception of US and Australian clients.
The fact that the App can be downloaded from the US or Australia and/or any other country’s App Store does not constitute a solicitation, offer or recommendation to enter into a transaction, nor is it to be understood as a solicitation or offer for a client relationship between the person downloading the App and UBS Switzerland AG or other non-US subsidiaries of UBS Group AG.
Updated on
Nov 15, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.6
57K reviews
Tomas HB
July 27, 2021
The UBS app looks beautiful. And that is the only good thing it has to offer. It is courter-intuitive, buggy and slow. Basic features like finding previous payments are frustratingly difficult to find, it almost seems like the bank does not want you to know what/where/how much youve payed in the past. Basically, in regards to fonctionality, it seems like an app designed in 2005. Also, it is constantly updated, but why? It never gets better...
31 people found this review helpful
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UBS AG
July 28, 2021
Thank you for your feedback. We are continuously developing the UBS Mobile Banking app. Unfortunately, we cannot meet all needs at the same time. But we are trying to cover as much as possible. Best regards, your UBS team
Joel Santo
October 1, 2024
Supposed to open an account, as I start working at UBS myself. Tried four times, been on it for far too long now, and every time it doesn't work throughout the last steps and everything is gone. Either selfie verification doesn't work, or the app suddendly has a bug when it comes to the video-call-verification or whatever, and customer support just left me in limbo...
1 person found this review helpful
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UBS AG
October 1, 2024
Hello Joel. Thank you for your feedback and please excuse the inconvenience. Please call our support specialists on +41 848 848 064 so that they can help you 👷. Best, your UBS Team.
Alan Jones (GTA5Player)
September 21, 2024
UPDATE: You're not listening. When I open the app, the option "Open a key4 Account" does not show up. Please fix or at least make it so that I can start an account through the web. The app is useless. The website says that I should be able to open a student account through the app, but no such option is present. I reach customer service and they only provide basic general tips. Then I go to the actual bank and they say that they can't help me with the student account. What an annoying system.
1 person found this review helpful
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UBS AG
September 23, 2024
Hello. Thank you for the feedback. Older operating systems no longer receive security updates 🛡️. Please, install a newer operating system – Android 10 or above – to successfully open a UBS key4 account. Should this not be possible, please visit one of our branches and request to open a UBS me banking package for students. Best, your UBS team.