James Worth
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Great app with incredible customization. Programming start and stop times, and setting charge current is extremely easy. The statistics are fun to review. The only thing that I recommend is to buy the current monitor for people with solar. This is the easiest and best charger/app combo that i have used to date.
Hello James Worth.
We appreciate your insightful feedback and are delighted you're enjoying the customization and convenience of our app! Thank you for sharing your experience!
Jacob Viele
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I'm not able to pay for charging sessions. I only ever get generic error messages w/ no cause or direction on how to fix. Same thing if I try to change payment methods. I even tried to re register under a new email and the app won't even let me get past that. I've been in communications with their difficult to find (human) support for over a day now and so far they've only asked generic questions that have nothing to do w/ my problem. I've lost 4 hrs of time dealing w/ this useless company. 0/5
Hello Jacob Viele.
We're really sorry to read about your experience. We want to help resolve your issue as quickly as possible. Please provide us with your case number, so we can investigate and check whats happening with your case. Thank you for your feedback.
Piotr Ślatała
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Unhelpful customer support (very scripted, without the understanding of the issue, unlike for example Ecobee). No support for time of use billing (you can only specify fixed cost per kwh). Wallbox sometimes fails to save charging the history and it simply looses them. No graph of charge rate over time, like charge point. Notifications about "charging stopped" are inaccurate or missing. I wouldn't buy a wallbox charger again. Minus 1*: "Try restarting your charger and wait at least 5 minutes..."
5 people found this review helpful
Hello Piotr Ślatała.
We're sorry to read what you're experiencing with your charger and the sessions. After checking on the system, the Technical Support is in touch with you and is assisting you remotely regarding the issue with your charger. Please follow the lasts steps on the email they sent you. Thank you!