bailey peeso
it's not a great program. the aligners work for small fixes, gaps, and/or straightening your teeth. Byte is currently going through some sort of legal issue because the orthodontist group they use weren't able to see problem areas with the patients first hand. luckily, I didn't suffer, as I only needed some straighter teeth. the customer service is bad. I purchased the extra protection and replacement plan, and they fought me the whole way. Nobody actually keeps track of your progress.
John Cote
app is constantly missing the deadline to remind, resets my treatment plan, doesn't let you have it open or accessible while using the help menu so when they need screen shots you have to close out, take screen shots, then start a new chat with a new agent. Checkins need to switch. the order they do the pictures so you don't have to put your aligners in and then take them out and then back in again.
1 person found this review helpful
Liam Hogan
A frustratingly buggy mess. The most important features - tracking the status of your current treatment plan, when to switch aligners, and hyperbyte usage - all get totally out of sync and present incorrect or conflicting information. Certain pages in the app like hyperbyte info are impossible to go back from without force closing and reopening the app. Byte, if you are going to mandate using an app (eg for check-ins), you NEED to make sure it actually works!
2 people found this review helpful
straight smile, llc
17 September 2024
We appreciate your feedback about the app's bugs and syncing issues. It’s clear how crucial these features are, and we’re committed to addressing these concerns. Your experience matters, and we’re grateful for your insights as they help us improve.