Citizens Bank Mobile Banking

4.8
125K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device.

Manage Accounts

- See up-to-date balances and account activity
- Freeze and unfreeze debit cards

Deposit Checks

- Snap photos of your checks for easy deposit
- Get same-business day credit on deposits made by 10 pm ET

Transfer Money

- Make transfers between Citizens accounts and to non-Citizens accounts
- Send money securely with Zelle®

Pay Bills

- Manage all your bills in one place
- See payment history
- Add and pay any company

Plus, your finances are protected with the Citizens Bank Online Guarantee.®

DISCLOSURES:

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

©2024 Citizens Financial Group, Inc. All rights reserved.
Citizens Bank is a brand name of Citizens Bank, N.A. Member FDIC
Updated on
Nov 15, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.8
122K reviews
JHS
November 24, 2024
All good. Easy to use for the most part. However I knocked off a star because this app seems to be ultra-sensitive and my fingerprint sensor doesn't work great and it doesn't register when I try to log in and the next thing I know I'm logged out and I have to go through the whole password reset rigmarole. I guess it's better to be safe but it's still really annoying.
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Nichole Durfee
November 13, 2024
This app is awful! It needs work. Transactions should be instant and properly display your amount after subtracting! My payments get stuck for two days on PENDING, and I've had a few times where my balance wasn't calculated right at all, so I was over drafted and charged a fee! When I have $25.00 left, it will lie and tell me I still have over $50.00, which can con me into paying another fee! Fix this! I never had an issue with a bank app before. This is slow and needs to subtract properly!
7 people found this review helpful
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Maxwell Bank
October 7, 2024
The worst app from the worst bank. It stopped working and says to call tech support. Tech support says to the go to the bank. The bank says to keep trying the app. I'm stuck using this bank and until they fix the app I'm stuck doing all my transactions in person. With all the positive reviews, I can only assume Citizens is paying to remove bad reviews or is just reviewing bombing. Stay away if you can. If you can't, you're in the same boat as me and we'll get through this through this together.
41 people found this review helpful
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What's new

Thanks for using Citizens Mobile Banking! This latest version includes:

• Additional bug fixes and enhancements to improve overall client experience.