Tomas HB
The UBS app looks beautiful. And that is the only good thing it has to offer. It is courter-intuitive, buggy and slow. Basic features like finding previous payments are frustratingly difficult to find, it almost seems like the bank does not want you to know what/where/how much youve payed in the past. Basically, in regards to fonctionality, it seems like an app designed in 2005. Also, it is constantly updated, but why? It never gets better...
31 people found this review helpful
Thank you for your feedback. We are continuously developing the UBS Mobile Banking app. Unfortunately, we cannot meet all needs at the same time. But we are trying to cover as much as possible. Best regards, your UBS team
Hardi Xiaomi
It's the best bank app I have ever used. It provides users to navigate easily to services including transferring money to the visa card and to friends, to international banks with few easy steps, etc. The only complain is that the app stops working on Android and requires you to update it as it is available without informing you earlier. This resulted in making some immediate payments, and once I lost access to the app while I was abroad and was forced to go to the bank in Switzerland to fix it!
Hello. Thank you for your feedback. We are glad that you generally like the app 😊. Frequent updates are needed to improve the app's functions and security 🛡️. We recommend activating automatic updates: open the Google Play Store app and go to the profile icon (top right) > Settings > Network preferences > Auto-update apps. Best, your UBS Team.
Joel Santo
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Supposed to open an account, as I start working at UBS myself. Tried four times, been on it for far too long now, and every time it doesn't work throughout the last steps and everything is gone. Either selfie verification doesn't work, or the app suddendly has a bug when it comes to the video-call-verification or whatever, and customer support just left me in limbo...
1 person found this review helpful
Hello Joel. Thank you for your feedback and please excuse the inconvenience. Please call our support specialists on +41 848 848 064 so that they can help you 👷. Best, your UBS Team.