Jacob Viele
- Flag inappropriate
- Show review history
I'm not able to pay for charging sessions. I only ever get generic error messages w/ no cause or direction on how to fix. Same thing if I try to change payment methods. I even tried to re register under a new email and the app won't even let me get past that. I've been in communications with their difficult to find (human) support for over a day now and so far they've only asked generic questions that have nothing to do w/ my problem. I've lost 4 hrs of time dealing w/ this useless company. 0/5
Hello Jacob Viele.
We're really sorry to read about your experience. We want to help resolve your issue as quickly as possible. Please provide us with your case number, so we can investigate and check whats happening with your case. Thank you for your feedback.
James Worth
- Flag inappropriate
- Show review history
Great app with incredible customization. Programming start and stop times, and setting charge current is extremely easy. The statistics are fun to review. The only thing that I recommend is to buy the current monitor for people with solar. This is the easiest and best charger/app combo that i have used to date.
Hello James Worth.
We appreciate your insightful feedback and are delighted you're enjoying the customization and convenience of our app! Thank you for sharing your experience!
Jon Smith
- Flag inappropriate
- Show review history
Originally, I gave this app a 1 star review, the app didn't work correctly, the requirements needed to register, (both the app setup, and an internet registration) far exceeded what the app could actually do. But recent improvements have make the app actually useful. There is still more that can be done, but it's much better than it used to be. You can now remotely turn the box on and off, and adjust the amount of power it outputs.
4 people found this review helpful
Hi Jon!
We apologise for the difficulties you experienced while registering with us. Is it possible to log in with your new account directly on the Wallbox App?If not, please contact us via https://support.wallbox.com/en/contact-us/ we will be happy to help you further.