SmarTrip

Name: SmarTrip
Availability: InStock
Rating: 2.0799999237060547 (1070 reviews)
Author: Washington Metropolitan Area Transit Authority

Washington Metropolitan Area Transit Authority

2.1

1.07K reviews

100K+

Downloads

Everyone

About this app

This app is an OPTIONAL tool that allows you to manage your SmarTrip® card and account. This app can NOT be used to pay your transit or parking fares. You do NOT need to setup a SmarTrip account to use SmarTrip in Google Wallet.

Add SmarTrip to Google Wallet:

- Open Google Wallet, tap “+ Add to Wallet”, choose “Transit Pass”, then “SmarTrip”

- In less than a minute you’ll have a new SmarTrip card in your Google Wallet and be ready to tap to pay for rides or parking anywhere SmarTrip is accepted.

If you need to do account management, then:

- Install this optional SmarTrip app to register your card for account balance protection, check SmartBenefits, setup Auto-Reload, or buy money-saving unlimited transit passes.

Chat with us at WMATA.COM/CHAT or call 888-SMARTRIP (888-762-7874)

Updated on

9 May 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Personal info, Financial info and 3 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

2.1

1.07K reviews

Jason Brame

12 November 2024

I literally cannot even log into the app. I created an account, which said it failed, but then when trying again, it tells me an account exists already. I log in with the username and password, it tells me the password expired. It's hasn't even been one day. Then when I go to reset the password, it just says there is an error resetting my password. That's as far as I can get. I head to DC tomorrow for work. Fingers crossed I don't need this app to navigate the metro.

2 people found this review helpful

Washington Metropolitan Area Transit Authority

12 November 2024

Hi Jason. You can purchase and add value to a virtual card directly from Google Wallet. When you create an account an activation link is sent. This can sometimes land in your spam folder. You need to click this link to complete the account creation process. If you're still having trouble, give us a call between 7a-8p weekdays at 1.888.762.7874 -KB

Matt McCool

4 November 2024

From a tourist perspective: What is the actual purpose of this app? I had 2 days in DC and have not figured out the benefit of using this. I don't think it's intended for visitors. The setup asks for a trove of personal information, then when you try to buy a card it directs you to Google wallet. Well, Google wallet just lets you buy a card in their app without having to mess with this app. What's the point? Also, the metro charges a $2 fee to add funds through Google wallet, which is baloney

7 people found this review helpful

Washington Metropolitan Area Transit Authority

5 November 2024

The app's purpose is to allow you to view the balance on your cards, add value, and plan trips. The $2 is the one-time non-refundable fee for the cost of the virtual card. Additionally, creating an account allows you to protect your balance if you need to transfer to a new card. If you have more questions, chat with us at wmata.com/chat -KB

Arfan Maulana

22 July 2024

A serviceable app with strange inconsistencies. The setup does take an unusual amount of time (and information), and I'm pretty sure there is a mismatch between the create-account password and the actual password requirmenys (i.e. USE TWO NUMBERS IN THE PW OR YOU'LL HAVE TO RESET IT). Once you're past that it is straightforward though, more or less. I wish there wasn't a card setup fee - makes the digital app kinda pointless when you need to "buy a card" anyway.

4 people found this review helpful