A Google user
- Flag inappropriate
- Show review history
There is usually a trade off between security and usability. This app is doing neither. The communication with the server is horribly slow. After logging in, I regularily have to wait for one minute for the confirmation code. After confirming the action, e.g. transaction, you have to wait again for a minute. As the app returns to the login screen after every background/screen lock this also means, that I have to keep my phone active for that duration. No phone on the market keeps the screen active for such a long duration by default. Finally, switching back to TAN is not an option. Neither is there an option to enable any proven 2nd factor authentication method, like YubiKey or Authenticator.
51 people found this review helpful
Erste Bank und Sparkassen
1 March 2019
Hello, the technical difficulties have been resolved. You can now use the app without any problems. BR (ms)
A Google user
If you are one of those who still receive TAC-SMS, please stay there !!! S identity App is terrible, not user-friendly. When you make purchases, it does not redirect you or notify you when the transaction has finished and you have to jump several times in one application and another looking for what is still to be approved. If the app is uninstalled, you have to ask for a code personally to your bank, or ask for it by post to the hotline, something very annoying if you are out of town and have urgent transactions to do! And worst of all, there is no going back, after you choose this method to log in, you have to stay there whether you like it or not.
57 people found this review helpful