A Google user
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Basically happy - Beltone Legend + Samsung Galaxy S9. When I switched from S7 to S9, I lost the ability to save favorite settings - app stops when SAVE pressed. The app shoud also have the ability to query and display hearing aid model and other info (battery strength, accumulated hours of operation, status info, etc.). The pairing should also be more fault tolerant and provide better help when pairing fails. Given the cost of the devices, it feels like Beltone is short-changing the software.
16 people found this review helpful
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Not sure why a company would bother to build an app that works less than half the time. Getting old reinstalling, to use it maybe one time and then, starting over again. Maybe its time to get your corporate heads out of your rump and fix. Once again i had to reload this app. Would you people remove your heads from your rear and fix this problem. I have read all the reviews and there are many of us having this problem, won't stay connected to hearing aids. You are not the only choice.
19 people found this review helpful
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Updated Galaxy S8 to version 9 software and app will not connect to hearing aids. Local hearing specialist offers no assistance. I've read all the horrible reviews from Android users and tried each suggestion to no avail. Some customers say they solved it with customer service. How do you even get ahold of customer service? Not happy when these things cost as much as they do. Update..no help from customer service. Basically ended 3 day email trail with "sorry".
20 people found this review helpful
Hi Mary,
I can see that we are in contact via our support line
[email protected].
br
app support