My Spectrum

4.7
924K reviews
10M+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

One App, All Your Services! We’ve made it even easier for residential customers to sign in and manage your Spectrum account with My Spectrum App.

Pay Your Spectrum Bill
• Pay your bill for Spectrum Mobile, Internet, TV and Home Phone.
• Enroll in Auto Pay: Never miss a billing due date.
• Schedule one-time payments: Control how and when your Spectrum payment is sent.
• Sign-up for paperless billing.
• Find statements: Review previous billing statements and service history.

Do You Speak Spanish?
• Toggle your language preferences from English to Spanish right in the app.

Manage Mobile Services
• Check and manage your Spectrum Mobile data usage and plans.
• Add and activate your new Mobile line.

Stay Informed
• Get billing, equipment, outage and activation notifications right on the home screen.
• Upgrade to Advanced WiFi and receive our best-in-class Security Suite.
• Troubleshoot your WiFi and internet connections with our enhanced dual Speed Test!
• Find your nearest Spectrum Store.
• Connect to Spectrum WiFi access points nationwide.

Simplified Support
• Self-install your modem, router and other devices without making an appointment.
• Chat with us in app, including live Spectrum customer service.
• Track your technician in the app.
• Instead of calling, quickly search and find answers with our newly designed support section.

Tell Us What You Think
• Share feedback about your app experience—we read every comment.
• We love suggestions about the My Spectrum App—we use customer feedback when we plan our updates.

Discover Our Other Apps
• Spectrum TV: Stream movie and TV favorites right from your phone.
• Spectrum Sports: Never miss a game when you’re on the go.
• Spectrum News: Local news, weather, events and more.
• Spectrum Enterprise: For when your office means business.
Updated on
22 Nov 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 6 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.7
900K reviews
Justin (Phenomenologist)
17 November 2024
Since a recent update, the app logs me out every time and requires logging back in. Additionally, when the app loads, it is missing significant information such as billing amount, etc. Some tabs such as the Support tab either do not load at all, do not load fully, or take an unusually long period of time to load. I tried reinstalling. I tried the beta version (then went back to regular). I have also restarted my phone.
13 people found this review helpful
Did you find this helpful?
Mary Kiefer
24 November 2024
I wondered how complicated it was going to be to make a change to my phone plan. Found the app very easy to use, I'm 74 yrs. old and sometimes feel intimidated by some of this. But, Spectrum made the process very simple with a really great, well organized app.
3 people found this review helpful
Did you find this helpful?
Romeo Tango Zulu
16 November 2024
This is my sixth negative review. I would give 0 stars if possible. I use this app out of necessity. Why institute biometrics when upon updating the app biometrics no longer opens it, prompted to sign in with credentials? It is a struggle to sign in again as something goes wrong at the authentication/server side and attempting to recover credentials results in "feature unavailable". No, do not direct me to user support again like last time. Useless. FIX YOUR DAMNED APP AND STOP BREAKING IT!
143 people found this review helpful
Did you find this helpful?
Charter/Spectrum
25 May 2024
For direct support, please visit https://community.spectrum.net/discussions ^JF

What's new

We’ve redesigned our homepage to make it easier to find your plan info and details of included features. New quick links at the top of the page allow easy access to important actions and frequently-visited pages.
If you need any assistance, please sign in at Community.Spectrum.net/discussions and select "Ask a Question".