s t
the collection of Teamviewer modules, hheir "ecosystem," can be confusing especially when trying to help my older parents troubleshoot their system for devices remotely. It's especially hard for them, and they are the primary recipients of my remote assistance- personal use. And I've encountered significant difficulty before convincing them that I'm only using the app in a limited capacity for for free personal use
2 people found this review helpful
TeamViewer
4 November 2024
Please note that using TeamViewer for personal use is free. To know why some devices can be flagged as commercial use and limit your connections, as well as a link to the reset form, please visit our community: https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair/p1 We appreciate your patience during this process.
John M
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I use this app to help my parents with phone problems/questions. I like that once set up, they can click on the icon and I can help them (no sending codes or complicated steps on their end). The message is clear when the phone is ready for connection. One situation I was helping them connect their phone to home wifi, so I had to start session via LTE, then switch to WiFi - connection held. A wishlist feature is to be able to exit the program gracefully (vs a force stop)
44 people found this review helpful
TeamViewer
31 December 2023
Hi! Thank you for letting us know that TeamViewer is helping you! We hope that you continue to enjoy using TeamViewer in the future as well. Best, your TeamViewer team
Gregory M
Unreliable. The host app (at least on 3 Samsung devices) goes to sleep, and cannot be woken up from outside. So much for unattended access. I have tried everything. Turning eco mode off in the app, changing battery usage in Android settings, even starting the app and letting it run in the backround. Also, when it does work, I can't see the screen to enter the unlock pin. It pops up on the tablet, but can't be seen on the remote so can't enter the code. Not really ready for prime time yet.
34 people found this review helpful
Thanks for this feedback. Could you please connect with us in our support community so we may gather more information about the issue you experienced? https://community.TeamViewer.com - We would like to see if we can better assist with this. Thanks in advance!