Matt Larson
- Flag inappropriate
- Show review history
It used to be good and the rewards were good. I got 36000 loyalty points which used to be worth about 10 free nights. Now it is worth 3 nights on the weekends. Used to not need to a vip level to boom rooms. Now need level 4 vip to book 2 nights. Takes $400 just to level up to level 4 vip. The vip level drops off after 90 days. Used to be easier to get loyalty points too. They really wrecked a nice app. Looking forward to the enhancements. I hope it will be more like the original app experience
7 people found this review helpful
Wynn Social Gaming, LLC
4 November 2024
Dear Matt, thank you for your feedback. We understand your disappointment with the loyalty program. Your input is valuable as we work on future enhancements, and we hope to bring you a more enjoyable experience. Please feel free to reach us at
[email protected].
Brittney Patterson
What happened to this game? I hadn't played it in quite some time, but I got back into it so I could use my gems to book a free room. Now I have to be a level 3 to book a single night and level 4 for 2 nights? Also, why does it take only 2,500 vip points to get to level 1, but 10,000 to get to level 2? How many is it to get to levels 3 and 4? I had spent $150 in the past and would've been able to book 2 nights easy. Now that's just a drop in the bucket. I have no interest in playing this anymore
13 people found this review helpful
Wynn Social Gaming, LLC
29 August 2024
Dear Brittney, We understand that the changes to our VIP levels and reward system may feel different from before, but we’ve introduced many exciting new features and rewards to enhance your experience. We appreciate your feedback and are always looking to improve, so if you have any issues or suggestions, please don't hesitate to reach out.
Andy R
- Flag inappropriate
- Show review history
Pulled a major bait and switch. Drastically changed the rules/costs in the middle of one of the time intervals that they had previously created. Hard to explain, but stay away. Haha.... update. Once again drastic changes. Now it costs more than 400 bucks in game spending just to be able to book two nights. And that's it. You can't book more than two.
44 people found this review helpful
Wynn Social Gaming, LLC
6 May 2024
Dear Andy, we're sorry for any frustration caused by recent changes. Your feedback is valuable to us. Please reach out to
[email protected] for assistance and further investigation. We strive to provide fair and enjoyable gameplay for all. Thank you for your understanding.