Nicole May
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Use the app once, then never touch it again. The recent update fixed some issues, but it's really not enough. Just don't turn on auto-ride mode at least, that will drain your phone battery incredibly. Also the elock through the app turns off with the escooter, so not very secure. If they can fix those issues, I'd be way more happy to stay connected more often, use the elock, and track my rides. Tracking my rides with gps would be amazing, but not at this lack of optimization. Edit: Worse now
3 people found this review helpful
Apollo Scooters
26 October 2023
Hello Nicole,
Sorry to hear about the issues you have been encountering. Regarding the loss of your scooter in your account, we invite you to try out the latest version and see of this issue has been fixed. Regarding the e-lock, please reach out to
[email protected] to help us serve you better. Thanks!
James H.
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Won't connect to my scooter unless I add new, then rename it, add pin # again. Only works for a day until it's turned off, then have to do it over again next day when I turn it back on. Definite bug. Apollo city dual 2023. Used to have no issues at all. Not sure what happened, but very annoying.
Apollo Scooters
1 November 2024
Hey James, thank you for the feedback we just released a new version addressing those issue. We would really like it if you can try it again and let us know how it went!
Sasha Fletcher
App keeps crashing and does not save my settings. Unfortunately, you can only change the speed mode of your scooter via the app so I'm currently stuck going 10mph which is absolutely useless. Before the crashing, the app would consistently default back to the lowest setting despite stating that my changes were saved. This really makes me regret getting this scooter if I can't even use it properly. Why do I need an app to change the speed mode?!
Apollo Scooters
15 August 2024
Hi Sasha ,Sorry to hear about the issues you have been encountering! .The issue you have is Fixed Now , If you still have it please send details of what you are experiencing to our customer support at
[email protected] to help us serve you better. Thanks!