Rob Langille
After contacting EV live, you can't use the brand app on the charger before I have the car registered. No info on this in the charger manual. Also not clear what the Bluetooth device name should look like. Manual says GM_EV_xxxxxx for the Bluetooth code but was completely different. Then used ultium app which functioned fine for initial setup but each time you go back in it makes you go through all the Bluetooth and wifi steps every time, even though it knows you are set up already.
General Motors (GM)
24 October 2024
Hi Rob, thanks for bringing this to our attention. For further assistance, please email us at
[email protected] with "ATTN: Ultium App/Rob Langille" in the subject line. We'll work with you to clarify the setup process and troubleshoot the concerns you're experiencing. ~Pat
Jim S.
I constantly get a Wi-Fi password incorrect error. I know my password. I even copied the password from my 2.4 network provider's app and pasted it in the password field. Still received a password error. What a POS app. MyChevrolet won't connect either. I get the same message. I'm thinking there is a character requirement or something weird that is giving me that error. I even took my work phone, stood right next to the charger, and it connected without any issues.
1 person found this review helpful
General Motors (GM)
27 June 2024
Thank you for bringing these concerns to our attention, Jim. Our team would like the opportunity to look into this further and assist where we can. In order for us to do so, please email
[email protected] with “ATTN: Ultium PowerUP app/Jim S.” in the subject line. We’re always happy to help. ~Mae
Kumar Golap
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I have to give it a 5 star as it does exactly what it said. It is to connect via bluetooth to set the current and to connect the charger to wifi. The wifi is not for the benefit of the user to check the state of charging or stats. The wifi is for GM's purpose only; they may use it to push some update when they feel like it. Yes you the user cannot check if there is an update for the firmware. And it is for GM to listen and collect stats of your use and most probably sell it to home insurers.
5 people found this review helpful
General Motors (GM)
23 June 2024
Thanks for your review, Kumar. Rest assured, our team is always hard at work finding ways to improve our app. ~Helen