Cornelia Lovette
I'm 81. I'm not technophobic, but I'm not techno- adept, either. I find it much easier to increase and decrease the volume of my hearing aids using the app on my phone than the tiny switches on the aids, and the fine-tuning that's available with the app lets me easily adapt the aids to the conditions around me. In the one instance when I needed to email customer support, the response was very prompt; Kevin listened carefully and solved the problem.
8 people found this review helpful
Oticon A/S
11 November 2024
Dear Cornelia, we’re so grateful for your 5-star review! It’s great to hear that you’re having a positive experience with our app. If you ever need assistance or have feedback, don’t hesitate to contact us. Best Regards,
Terry Callahan
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Update. Nov 11, 2024. I just installed the latest version and it is great. They addressed everything I complained about below. Thank you Oticon Horrible app. takes a long time to connect and often connects only 1 hearing aid. Also the old app, at least on Samsung phone, allowed the app to stay running in the background. This sorry app won't do that. The app stays visible and therefore becomes cumbersome always having to move it out of the way. Bring back the old Oticon app worked great.
Oticon A/S
13 November 2024
We’re so grateful for your 5-star review! It’s great to hear that you’re having a positive experience with our app. If you ever need assistance or have feedback, don’t hesitate to contact us. Best Regards,
Lori
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Update: It is too late-no Oticon aids 4 me.This app has many issues. It constantly disconnects with one or both hearing aids, which must be manually reconnected by the user. It does not allow a user to set special programs and lock them in for later use. The set programs are worthless and pick up more "background noise" and less voice sounds. The equalizer only works with streaming music from phone, not adjusting for outside music. I will not be buying Oticon hearing aids because of this app.
2 people found this review helpful
Oticon A/S
22 November 2024
Dear Lori, do not hesitate to reach out for support at
[email protected] mentioning this review. The support team will be glad to help you. Kind Regards, Oticon