A Google user
- Flag inappropriate
- Show review history
I downloaded this app because for what I understand, the online mileage calculator is no longer functional. So I download it and find the mileage calculator. It took me 10 minutes to enter all the info. It asked me all flight details, which I had to go and grab in my Swiss App. But whenever I closed the Miles&More App to open the Swiss App to look up information, the data I had previously entered in the Miles&More App was gone. Eventually I wrote down all information of all flights on a piece of paper in order to enter it in one go in the Miles&More App. After doing that -- quite a drag -- I got an error message that "the mileage could not be calculated due to a system error". Now I'll have to call the Senator hotline on the phone and spend another 15 minutes or so to find out. Also the App asks the Booking Class for the mileage calculation, but the Booking Class is not listed either in the Swiss App or on the flight Reservation confirmation... Suggestions: just put the mileage value right on the confirmation, as well as the booking class, and list that same information in the Swiss App. Seems like that should be easy to do. This has been extremely annoying!
20 people found this review helpful
Alexander Agostini (Squalo)
As soon as I installed the app all my miles got stolen, withdrawn from my account, they're now all gone. Customer support topped those up again, however they got stolen again. Also the Miles & More App doesn't necessarily offer any benefits, flew with them extensively over 2 years and absolutely got nothing, like 15 USD credit amongst for just a one way ticket, and two way tickets are cheaper anyways! When I wanted to redeem on Swiss Duty Free, my credit card was charged, plus they took theiles
6 people found this review helpful
Christian Rebischke
The new UI for getting miles and points retroactively is missing the field for the "name on boarding pass". Due to this bug, I am unable to submit my miles request, because the system always tells me "Name not on passenger list". There is no way to tell the system the missing 2nd first name.
2 people found this review helpful