Kimberly Rose
I have had this scale for a few years now, and I keep telling myself to get a new one. I put it on a flat, hard surface and stand on it. I can't stand perfectly still, I human, I tend to wiggle some. The scale picks up on that, and I can make myself whatever weight I want. It can go between 25-35 lbs with hardly any movement. It's good it's trying to be accurate, but that's extreme. New batteries don't help, and holding the wall to steady yourself doesn't do anything.
1 person found this review helpful
Joicom corporation
15 July 2024
Hi customer, sorry for the inconvenience caused. Could you reset the scale by taking out one battery for 5 seconds? If the problem persists, please kindly contact us via email (
[email protected]). Sincerely, Customer Service Team
Miguel Cuervo
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Now (April 28, 2024), it has some window or sign asking one to pair the app with the scale even after it is already paired with the app. I can use it, and it does register the weight and everything. However, I can't get rid of the little window, and the app gets stuck with its notification. The only way to close it is from pressing the home button and closing it. The back button WON'T work and gets stuck in that setting. This happened since last update. Made mistake with saying it was safety.
1 person found this review helpful
Joicom corporation
29 April 2024
Hi Miguel Cuervo, Apologies for the inconvenience caused by our app's safety pop-up window. In version 1.14.0, we introduced a guide with important precautions. It has 5 pages and swipes left to go to the last page and can exit by clicking "x" on the upper right. For queries, contact us at
[email protected].
jean hardcastle
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UPDATE: App Support responded very quickly. Though you cannot tell because the first screen doesn't scroll down far enough. You just need to swipe left to get to the next screen in the series. Now that it is fixed I have updated to 5 stars. I love this app and scale! ...Recent update on 4/23/24 has rendered the app completely useless! You get a pop-up regarding safety that you cannot scroll through to get to the bottom and therefore, cannot go any further.
9 people found this review helpful