Reza Mehrani
I liked the app , but there are issues I'm waiting to be fixed for a few weeks after the update back then. And it is the lack of refreshing the wallet list & it's assets. Mostly I see "ZERO" in my wallets until I actually open them , yet the wallet list does not show the amount again. It wasn't like this before. So I give only 3 stars until I see real improvement. Thanks to the Team. 👍
3 people found this review helpful
Ivy Johnson
The most annoying 5hinh about this app is their lack of support, which is a bot that has been conditioned in a certain way. It offers no help to technical issues like, buying telegram stars and not getting credited. It just keeps repeating the same prompt, annoying the user. When you make a transaction of significant amount and not credited, they tell you to do the stupidest things. Very irresponsible to the vote!
253 people found this review helpful
Ton Apps Limited
5 November 2024
Hello. Thank you for the feedback. Have you contacted the support bot https://t.me/tonkeeper ? Our bot is still learning, we hope for understanding, sorry for the inconvenience! Please provide a request number if you have described your problem and no help was received.
Mark Manning
The only support you get from Tonkeeper is being told to 'do your own research.' When issues arise on their end, the app becomes completely unreliable. The support is just as frustrating, they seem to spend more time responding to one-star reviews than actually addressing the problems with the app. I’d recommend staying away from this wallet if you’re looking for reliability and proper assistance.
254 people found this review helpful