Darryl Legoh
I wish it would give a better confirmation of when my payment went through, like showing a confirmation or warning of duplicate payments. It was confusing. I went through a browser and found out I made 3 duplicate payments.
6 people found this review helpful
Stacey B
Said I was in disconnect after I paid because it didn't process my payment for 4 days from my bank so I paid with my debit card from the same bank then it took double payments but 1 payment still wasn't processed but taken out of my bank account. Kept saying I was in disconnect but I have a 0 balance due.My bill is different from what is on the gas company computers so I got a large bill that kept getting larger even after I have been paying.
3 people found this review helpful
Jennifer Stapleton
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This app is horrible. Doesn't take Visa! Who doesn't accept Visa? The app never takes off my payment so it looks like I never paid it when I did. Michigan Gas & Utilities keeps charging me for a late fee when I already paid my bill. This is a bad app! Very disappointed!
3 people found this review helpful
WEC Energy Group
30 October 2020
Hi Jennifer Stapleton! We apologize for any inconvenience experienced. Please contact us at 844-252-8833 or
[email protected] to assist with the issue. We also continue to work with Visa to enable them as a credit card option; in the meantime, benefit from no-fee payments using your bank account. MGU App Team