HSL - tickets & route planner
2.9star
23.5K reviews
1M+
Downloads
Everyone
info
About this app
With the HSL app you can buy tickets for Helsinki region public transport, find the best routes and get targeted traffic information. In the HSL app you will find e.g. single, day and season tickets for both adults and children. Bus, train, metro, tram and ferry – all with the same app. You can pay easily e.g. with a payment card.
In addition to tickets, there is also a journey planner in the HSL app. Journey planner tells you e.g. the best route and the ticket, which is needed for the route. In the HSL app, you can also see up-to-date transport information for the areas and lines you have selected.
In addition to tickets, there is also a journey planner in the HSL app. Journey planner tells you e.g. the best route and the ticket, which is needed for the route. In the HSL app, you can also see up-to-date transport information for the areas and lines you have selected.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.0
23.2K reviews
Mario Quetglas
- Flag inappropriate
9 June 2024
I do not recommend this app, it fails when you must need it. I've been in Finland for about 30 days and for most of the time I've purchase an actual ticket from a local vendor. The app fails to populate ROUTES and at time it fail to populate the digital ticket. Again do not waste your time for I've lost time and money trying to use it. Get an actual ticket and use Google maps to find your way around. (T-Mobile using Telia Network as roaming) Ask phone features worked well.
5 people found this review helpful
Helsingin seudun liikenne
18 June 2024
Hi. Thank you for your feedback. I apologize for the recent issues and a late response. The original issue was solved by June the 10th and we are working on new registration process in order to help visitors and foreign customers' access. We aim for new version release as soon as possible. Kind regards, Joona/HSL
Keith Cardoza
- Flag inappropriate
25 August 2024
It's rather frustrating that in a city that prides itself on being welcoming to foreigners, the primary app to interact with the city transit system does not allow you to register unless you have a Finnish phone number. And even worse, it does not tell you it doesn't accept foreign phone numbers. It simply does not work with no explanation why. An unbelievable oversight. My review will remain one star until this changes.
4 people found this review helpful
PC Clymer
- Flag inappropriate
- Show review history
13 July 2024
Absolutely the most worthless app ever. So glitchy! Takes you to the same screen over and over again after you've pressed enter or next. Constantly asking for a verification code, I can't get them here and they won't send them via WhatsApp, to set up an account even though I'm using it as a "guest". By comparison, the Pilet.ee app in Estonia is amazing!
Helsingin seudun liikenne
15 July 2024
Hi. I apologize for the issue with registration. If you still have time please delete app and re-install. Then proceed onboarding by not creating an account (if you only need single or daily tickets). If the problem persists please contact our customer support and we will look into this with detail. Best regards, Joona/HSL
What's new
Thank you for using HSL app!
In this update:
- Pivo removed from payment methods
- Improvements in delivering the ticket
- Improvements in Journey planner backoffice
- Changes in backend and other small improvements and bug fixes
Your opinion is important, so please leave a review and tell us what you think about the HSL app.
In this update:
- Pivo removed from payment methods
- Improvements in delivering the ticket
- Improvements in Journey planner backoffice
- Changes in backend and other small improvements and bug fixes
Your opinion is important, so please leave a review and tell us what you think about the HSL app.
