Neakasa

11/13/24 TO NEAKASA What Is the status of fixing the notifications from the app? Very frustrating. I'm about to stop using the litter box if this isn't fixed soon. 8/15/24 App does not send push notifications when the litter is low or the waste bin is full. I have to open the app to get the notification. If I've already cleaned out the waste bin and open the app 2 days later, I get a 2-day-old notification at the waste bin is full. You have to prioritize this push notification functionality.

Box works great. I love it. The problem I have is with the app. It doesn't send me notifications that the litterbox is full. The "capacity" on the waste tray always says it's good until it isn't. I just opened my app to check on things and THATS when it notified me that it was full. Also, the number of times my cats use it isn't accurate on the "at a glance" calendar. I saw my cats only used it twice one day, which was weird. So I opened that event, but the details said they used it 4 times. ?!

App really is terrible, doesn't send notifications unless it's open. Box stays in upside down position if it senses it's full, which as luck would have it always happens overnight for me. Not ok with 3 cats who have no way to use the box. Tried to select "Automatic Restore" in the app to keep this from happening, but pop-up window won't scroll to save options. Emailed company directly but their response made absolutely no sense at all. Don't buy the box if you need the app to manage it