Liberty My Account

Name: Liberty My Account
Availability: InStock
Rating: 3.6203389167785645 (2988 reviews)
Author: Smart Energy Water

Smart Energy Water

3.6

2.99K reviews

50K+

Downloads

Everyone

About this app

Liberty strives to make the customer experience seamless, view and pay your bill from the device of your choice through the new Liberty My Account mobile app.

Choose your account notifications – email or text message – and how and when you want to receive them. View your usage with easy-to-read graphs, helping you better control your usage and save on your next bill.

Liberty My Account App is compatible with the most recent Android OS version as well as two preceding releases.

Additionally, the Liberty My Account web portal supports browsers: Chrome, Chrome Mobile, Firefox, Edge, Safari, Safari Mobile.

The Liberty My Account App is currently available to Liberty Utilities customers in Massachusetts and former Empire District electric, gas, and water customers.

Updated on

Apr 25, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Personal info, Financial info and 2 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.6

2.93K reviews

Diane Frazzette

November 3, 2024

Have not been on the app in awhile, as I had set up monthly autopay. Attempted multiple times to log on today--with password, with biometrics, with 2FA, password reset, using both the app and the web UI. Unsuccessful on all counts. The app would bring up my account info onscreen for 2 seconds, then return to login screen. (The web UI displayed an "Unauthorized" error, even after 2FA.) Extremely frustrating experience!

Cathy Rausch

November 25, 2024

I know I have a bill due soon but don't get a paper bill . I check online it shows $0 balance that can't be correct I use electricity & it's not free. Last bill paid was 10/31/24 it's 11/25/24 now it doesn't make sense. I have messed with this app 30+ minutes & I'm no closer to finding what I actually owe. I'm probably going to end up w/ a past due amount bc this app is so lousy & doesn't actually reflect the billed charges. From experience Liberty isn't easy to work with if you get behind..

Bonnie Patrick

July 27, 2024

For several months, my app did not work after they updated their billing in general. It didn't matter the updates, a message would pop up and I couldnt do or see a single thing. I had to do it all online on my computer. Today, I uninstalled and re-downloaded the app, and it's working perfectly. It's a much nicer and smoother UI. Its just disappointing I had to go so many months before fixing the issue.

2 people found this review helpful