Ben Litwiller
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Update... No longer Love the app. Every time they update it, it worse. Pics come in later and later or not even at all. With no changes . Some come in minutes after being taken, some come in hours or DAYS later, many not at all. And now, suddenly ... none come. Good Job Spy Point. Guess its time to make a switch. Love the app...but lately notifications do not open the app. Clicking the notification simply removes it without showing anything.
4 people found this review helpful
SPYPOINT
November 25, 2024
Hi Ben; We're concerned to hear about the ongoing challenges you’ve been facing with the app. We’re here to help and to restore your confidence in our product. We have escalated your concerns to our higher-up team for further investigation and will have a dedicated expert follow up with you shortly to assist and ensure we resolve this efficiently.
Dan Borden
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Update: It gets even worse. Now pictures send days late when set to send on capture. I have a 100% signal. Every update makes it more awful. It's hard to believe, but they keep making this app worse. The camera takes forever to notify of activity. Now it's even more difficult to download photos. I don't recommend anyone to buy a spypoint camera.
8 people found this review helpful
SPYPOINT
November 10, 2024
Hello Dan, We regret to hear things have worsened and understand how concerning this must be. To get this resolved, we encourage you to reach out directly to us at 1-888-779-7646 or at https://www.spypoint.com/en/chat. Our team is ready to dive deeper into this and work with you to find a solution that restores your experience.
John Janson
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I do like the spypoint over other cameras, I have 4 of them and really haven't had any problems. The only downfall to the spypoint is they don't allow camera sharing without being a club member. Unlike other apps that do. I've found that can be a nice feature to not have to pay for. Odds are, next year, I'll probably switch to reveal for that reason. So I had to drop them down a star.
8 people found this review helpful
SPYPOINT
September 30, 2024
Hi; We're thrilled to hear you enjoy your cameras and that they’ve been reliable for you. We appreciate your input; While our Insider Club offers unique benefits, we’re always looking for ways to improve. If you have any further suggestions or need assistance, please feel free to reach out: https://www.spypoint.com/en/chat. We value your support.