A Google user
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Crashes almost every day, non stop has problems with connection. And it is kinda stupid that you can hear the door alarm only when you're in the app.. it doesn't make much sense. I don't get any specific errors, mostly it is a problem with connection. I tired reinstalling the app and clearing the cash several times and it hasn't changed a thing so far. For some time it is okay and then the same thing happens
13 people found this review helpful
Nice - Polska Sp. z o.o.
04 January 2019
We advise you to contact our Support at
[email protected] - describe the issue thoroughly. If possible record the moment when the app crashes, add screen shots of the gateway's configuration, etc. Regards, FIBARO Team
A Google user
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Almost 50% of seemingly random devices from my HC2 slave show up as greyed out, so I cannot see their status or control them, rendering the app as useless. I have uninstalled and reinstalled the app several times and rebooted both my HC2. The problem persists. EDIT: I tried your suggestion and deleted all cached and application data and reinstalled the app. The problem persists. The problem has now been resolved. The app is working again!
5 people found this review helpful
Nice - Polska Sp. z o.o.
08 January 2019
Please, report the issue to our Technical Support at
[email protected] The issue will be assigned to one of our engineers. Be prepared for remote connection from our team. Regards, FIBARO Team
A Google user
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App is unusable for over a week now. Keeps crashing on my Pixel 2 XL. Cannot control anything in my house (over 50 devices). Absolutely unacceptable for home automation. Update: It has been a month and still no fix or update. App crashes immediately. Update: Fix was promised very soon but still cannot use any of the home automation. Update: fix was promised and being tested but after three months still no usable app. Complete failure for all customers (Beta Fibaro App is also completely useless)
10 people found this review helpful
Nice - Polska Sp. z o.o.
27 March 2019
We sincerely apologize for the inconvenience. We are making sure that the fix works properly. This is the reason for such a long testing period. We have to ask you for a little bit more patience. Regards, FIBARO Team