vimal vispara
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Good app making paying easy. Recent issues I have experienced is nectar needs verifying quite regularly, slow to show fueling has completed and paid, offers slow to load or fails. Main issue now is using nectar points to get money off fuel has never worked, I have no idea if this is a location specific offer. update. Redeeming nectar points for money off was never fixed, I doubt it works for anyone.
3 people found this review helpful
ExxonMobil
04 November 2024
Hello Vimal, thank you for your review! We're glad to hear you find the app convenient for payments. We apologize for the issues with Nectar verification and redeeming points. For assistance, please contact our customer service team at
[email protected]. They’re here to help resolve these concerns!
Harvey Winter
Really like the app when it works, there have been a lot of updates but since the last one the biometric unlock has stopped working and causes an app error. I have to use my PIN to unlock. There is still an ongoing issue when fuelling that even in a strong signal area (and with someone holding onto my phone in the car to keep the screen activated) the payment/fuelling graphics don't always process correctly and get stuck on 'fuelling now'. I have to check email for receipt.
2 people found this review helpful
ExxonMobil
28 October 2024
Hello Harvey, thank you for your feedback, and we apologize for the inconvenience. For assistance with the biometric unlock and payment issues, please contact our customer care team at
[email protected]. We’ll be happy to help troubleshoot and improve your experience.