Holly D
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Update: Issue resolved quickly. The app is working well now. Since the last update, I can only review past recordings in 30-minute blocks. Before the update, I was able to dial in to specific times. Now I have to watch 30 minutes just to view a specific time. The vertical timeline is good, but not if you can't go to a specific time. This is very inconvenient.
29 people found this review helpful
LOREX TECHNOLOGY INC.
23 September 2024
We apologize for the inconvenience you experienced with the recent app update and new timeline. We appreciate your feedback. Our app team was informed of the issue and is working to resolve it as soon as possible.
Thank you,
Lorex Customer Experience Team
Mike
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Timeline no longer allows you to select specific recordings to view. Recordings are grouped by the hour but when you select a specific recording within that hour, the first video ALWAYS plays first, then the next, in chronological order. You have to view every single recording within that selected hour, even if you just want to see the last recording within that hour. I consider this BROKEN and useless! Pixel 8. App is updated to 5.4.1 problem remains for older recordings.
8 people found this review helpful
LOREX TECHNOLOGY INC.
05 November 2024
Hello Mike,
The issue with the timeline has been resolved and the new update has been posted. Please update your app to the latest version 5.4.1. We sincerely apologize for the inconvenience this has caused and appreciate your patience and understanding.
Thank you,
Lorex Customer Experience Team
Jason Weber
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App used to be really reliable. Several weeks ago the Timeline feature changed and is now almost useless scrolling through motions and activity. Jumps around and can't get to activities or selected time. Also it's 50/50 whether I get a "sorry something went wrong". Alerts are also very delayed, which defeats the purpose of me using for security detection. The app needs a rollback.
6 people found this review helpful
LOREX TECHNOLOGY INC.
05 November 2024
The issue with the timeline has been resolved and the new update has been posted. Please update your app to the latest version 5.4.1. We sincerely apologize for the inconvenience this has caused and appreciate your patience and understanding.
Thank you,
Lorex Customer Experience Team