Caleb Cruz
This app will purposely tricks you by showing you offers that won't work. I viewed a $2 off an entree offer that showed a barcode when viewed. I didn't scan the code because I wasn't at the restaurant, but when I got there, the barcode wouldn't load again. Apparently, the app considers viewing the coupon as the same as scanning and redeeming it. It's a bait and switch.
2 people found this review helpful
Wes Beard
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Echoing other folks saying the previous version was better, I really don't know why they chose to change the things they did. For some reason the UI elements are all way too big now and everything is slower, notably selecting options from the menu but it's just generally everything. I'm sure there was a reason but this just ain't it sorry y'all
37 people found this review helpful
Moe's Southwest Grill
22 November 2024
Hi Wes, Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize that your experience with the new Moe's app did not meet your expectations. If you need additional assistance, please contact our Customer Care team at 1-877-663-7411. We value your business and hope to make your next visit a great one!
David
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After many failed attempts I had to reset my password to login again. No stranger to this with the Moe's app, it happened a month ago. Maybe they are forcing password changes every x days?? The UI keeps bouncing around to different websites when trying to manage your account, probably third party handling some of the basic functionality. It's just really confusing and not cohesive. I'm finally in and can see my rewards..Exhausting, makes me not want to eat at Moe's anymore LOL
15 people found this review helpful
Moe's Southwest Grill
08 October 2024
Hi David, Thank you for taking the time to share your thoughts and concerns with us. Please contact our Customer Care team at 1-877-663-7411 and we'll be happy to assist you with accessing your account. We value your business and hope to make your next visit a great one!