Hi chunoipe. Thanks for your review! we really appreciate your sincere suggestion and have written them down. We'll pass your requests on to our development team and try to improve our product and provide users with better service. It will mean a lot to us if you could give us 5 stars(★★★★★).
Hi, sorry for any inconvenience you have experienced.
Would you mind to tell us more details about the problem you've met in the support center?
Here is the link of it: http://bit.ly/2TUQGO6
Click the "Submit a request" button on the upper right corner then you can submit feedback.