Hi, try these steps to access the app: https://tinyurl.com/ywdh3jad After the free trial, a region purchase, with a yearly subscription, is required from Menu-Charts&Upgrades: https://tinyurl.com/55z53r3d For help, email us from the app's Menu>Submit Feedback, ref.SPK8366, providing all your emails & screenshot/video: https://tinyurl.com/2by5re7p