Fam van Oers
Wanted to use the cooltra scooters to drive through Rome with my family but the activation process was still not completed after 3 days. Have uploaded all requested documents and sent an email but no response. Very bad! Alternatives like Dott, Lime and Tier work instantly.
Cooltra Motosharing SL
6 mei 2022
At times, some missing documents slow down the process a bit. In any case, we assure you that this is not a personal matter. Let us know if everything is resolved or if we can help you with anything else by Chat (24/7) or by email at
[email protected].
Een Google-gebruiker
- Markeren als ongepast
- Reviewgeschiedenis tonen
Wanted to use the scooters during my stay in Barcelona but the registration didn't work. After 2 day's I received an email explaining pictures of my ID where not accepted. Spend 1,5 hours trying to get help through the chat, ended up sending an e-mail. Even included new pictures of my ID (passport) to speed up te process. Nothing happened, very disappointing. 2 months later, my account was finally approved. So, if you want to use a scooter next summer: register now!
2 mensen vonden deze review nuttig
Cooltra Motosharing SL
3 september 2019
Hi Bastiaan! We are really sorry to hear that you had this bad experience. We'll work hard to avoid this happening again to another user. Hope you can visit Barcelona again, and give us a second chance, so your opinion can change ;)