Volodymyr Dovhan
Dear Subway Support Team, I, Vlad, a regular customer, encountered an unpleasant situation at your restaurant. On [09.29.2024], my spouse and I tried to use a coupon for two burgers at $15. However, the staff refused to accept it, citing instructions from their manager. My spouse was also present as a witness to this refusal. Please investigate this matter and explain why my coupon was rejected. I would also like to know if the staff's behavior aligns with Subway's customer service standards.