Dear مصطفى حبيب,
We apologize for the inconvenience caused and are here to assist you. For further assistance, please connect with our 24/7 Support team via the Mashreq App’s Chatbot. Alternatively, visit our Mashreq Online Contact Us page under Mobile and Online Banking: https://www.mashreq.com/en/uae/customer-care/complaints/.
Regards,
Mashreq