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Mayelana nalolu hlelo lokusebenza

Bhukha izindiza, ubeke izihlalo futhi uphathe amaphasi akho okugibela - uhlelo lokusebenza lweLufthansa lukunikeza konke lokhu nokunye okuningi. Uhlelo lokusebenza lwe-Lufthansa: ohamba naye ohamba naye ohambweni olushelelayo nolungenamthungo ngeLufthansa Group Network Airlines.
Ngezaziso zohlelo lokusebenza nolwazi lwesikhathi sangempela sendiza, izibuyekezo ezifanele zesimo sendiza kanye neminikelo kuzothunyelwa ngqo ku-smartphone yakho. Ngale ndlela uzokwazi ukusheshisa kuyo yonke indiza yakho.
Uhlelo lokusebenza lwe-Lufthansa lukugcina unolwazi phakathi nohambo lwakho, kusukela ngesikhathi ubhukha indiza yakho kuya lapho ufika futhi ngisho nangemva kokuba usufikile, iqinisekisa ukuthi konke kuhamba kahle ngangokunokwenzeka. Ngephrofayela yakho yomuntu siqu, ungakwazi ukuphatha idatha yakho kalula kanye nezinsizakalo eziqondene nawe.
Ngamafuphi: Ngohlelo lokusebenza lwe-Lufthansa, unakekelwa kahle phakathi nohambo lwakho.

Izici ezibalulekile zohlelo lokusebenza lwe-Lufthansa:
🛫 Ngaphambi kwendiza
• Bhukha izindiza, gcina izihlalo bese wengeza imithwalo: Bhukha indiza oyithandayo futhi uqashe imoto uma uyidinga. Ungakwazi futhi ukubhukha noma ushintshe isihlalo sakho futhi wengeze umthwalo owengeziwe.
• Ukungena nge-inthanethi: Sebenzisa uhlelo lokusebenza lwe-Lufthansa ukuhlola zonke izindiza eziqhutshwa yiLufthansa Group Network Airlines. Uzothola ithikithi lakho lendiza yedijithali ku-smartphone yakho futhi ungakwazi ukufinyelela kalula iphasi yakho yokugibela yeselula ngohlelo lokusebenza.
• I-ID Yokuhamba kanye Ne-Lufthansa Miles nokunye: Nge-wallet entsha yedijithali, ungakwazi ukugcina izindlela zokukhokha eziningi ku-akhawunti yakho ye-Travel ID, okukuvumela ukuba ukhokhe kalula futhi kalula noma nini nanoma kuphi. Sebenzisa i-ID yakho Yokuvakasha noma ukungena ngemvume kwe-Lufthansa Miles & Okuningi ukuze uthole izinsiza eziqondene nawe. Ukuze uthole izinga elikhulu lokunethezeka, ungagcina imininingwane yakho siqu ohlelweni lokusebenza lwe-Lufthansa.
• Ulwazi lwesikhathi sangempela nesimo sendiza: Umsizi wakho wokuvakasha ukuhlinzeka ngemininingwane ebalulekile yendiza nezibuyekezo mayelana nohambo lwakho oluqala amahora angu-24 ngaphambi kokusuka kwendiza yakho. Uzothola izaziso zohlelo lokusebenza ukuze ungene kanye nesimo sendiza futhi noma yiziphi izinguquko zesango zizoboniswa ngokucacile esikrinini sakho sasekhaya. Ngale ndlela uyakwazi ukulandelela izindiza zakho futhi uzilungiselele ngokufanele ukuze uqale uhambo lwakho uzizwe ukhululekile ngangokunokwenzeka.
✈️ Ngesikhathi sendiza
• Ithikithi lendiza namasevisi okugibela: Ngohlelo lokusebenza lwe-Lufthansa, uhlala unepasi lakho lokugibela leselula kanye namasevisi okugibela ezandleni zakho - ngisho nalapho ungaxhunyiwe ku-inthanethi. Finyelela kulo lonke ulwazi lwendiza oludingekayo njengoba kudingeka futhi uhlale unolwazi nganoma yiziphi izinguquko, ngaphandle kokuthi ubuze izisebenzi zasendizeni.
🛬 Ngemva kwendiza
• Landelela imithwalo: Umngane wakho wokuvakasha wedijithali usakhona ukuze akusekele ngisho nangemva kokuba usufikile. Landelela kalula umthwalo wakho ongenisiwe kuhlelo lokusebenza lwe-smartphone futhi uhlale unolwazi mayelana nezingxenye ezilandelayo zohambo lwakho.
Uhlelo lokusebenza lwe-Lufthansa yisisombululo esiphelele sesipiliyoni sokuvakasha esibushelelezi. Bhuka kalula izindiza zakho nezimoto eziqashwayo ngohlelo lokusebenza, thola izaziso ezizenzakalelayo nezibuyekezo mayelana nezindiza ezizayo, futhi uphathe idatha yakho yomuntu siqu kalula lapho usohambeni.
Landa uhlelo lokusebenza lwe-Lufthansa manje futhi ujabulele uhambo lwakho! Umsizi wakho wokuvakasha ukhona ngaphambi kwakho, phakathi nangemuva kwendiza yakho.
Thola mayelana neminikelo yethu yendiza ku-lufthansa.com futhi usilandele ku-Instagram, Facebook, YouTube kanye no-X ukuze uhlale unolwazi lwakamuva ngezindaba zakamuva.
Uma unemibuzo noma udinga ukwesekwa, sicela ungangabazi ukusithinta. Ungathintana nathi ku-lufthansa.com/xx/en/help-and-contact.
Kubuyekezwe ngo-
Nov 20, 2024

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Yini entsha

The HelpCenter now automatically checks if and how a customers booking can be refunded. 
If the booking is not eligible for refund, the HelpCenter will explain why and provide the necessary steps to request a refund.