Jn Bm
Autopay system is a mess. App is never signed in and biometrics isn't a thing. It was a good idea changing the icon completely and the color so we can't even find the stupid app to pay a bill we shouldn't have to manually pay but must because all of the revenue from our power bills isn't enough to build modern reliable IT systems for customer interaction.
2 people found this review helpful
A Google user
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Great app. works well but it always getting updatd. Dont have enough space to update,so I cant use it. Y cant leave it alone,the way it is? I was able to update app but now it wont get data. Says error in loading data. B4 I needed to update,everything worked perfectly. Update. When is the app going 2 b fixed so I can have access to my account? I have been checking app,still says "error in loading data". After I uninstalled the app and then re installed it,its working great. No problems at all.
7 people found this review helpful
An Exelon Company
May 24, 2019
We are checking back to see if your difficulties have been resolved. We hope it is now working well for you, but if you are still having issues, and would like assistance please contact us at
[email protected] and provide your name and account information. We will be more than happy to help you troubleshoot the issue.
Dolapo Falana
App is as good as useless. Any changes made on the app isn't effected by bge. I changed my method of payment to my credit card from using a bank account yet, they used the old payment account which I have closed and claimed my payment was returned; I was charged a fee for that. Now, this is another month, my credit card still haven't been charged and I'm expecting them to say payment was returned and still charge me a fee. I cannot access the bill interface without major issues.
7 people found this review helpful
An Exelon Company
March 24, 2022
We sincerely apologize for the troubles you've had with the app. Please complete the contact us form at www.bge.com/custhelp. We will look into the problem and get back to you as quickly as possible. Thank you.