Jean M
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I had to cancel a flight and they wouldnt refund the money. Worst of all, the customer service is 100% texting only. I think it is AI agents. So difficult to explain a complicated issue in a text to an AI agent. Yeah, Breeze is cheap, but every time I look, the prices are up. There are better alternatives out there. There are many hidden frustrations, esp the complete lack of a person you can call if any questions. I do NOT recommend!
1 person found this review helpful
Cathy Wilson
Never have had an issue with this airline. Comfortable seats, pleasant and responsive customer service. Direct flights with no hassle booking. I do wish the prices would quit going up, and the perks would quit going away. It used to be nice when I could book my last-minute ticket for a fraction of the cost now with no risk if I needed to cancel. But as in all things, it was too good to be true for very long. Still, right now, I choose Breeze first before every other airline.
6 people found this review helpful
Kels
Very confusing app. Check in was a pain, it initially brought me back to the home screen when clicking check in, tried again and it finally worked (but had a modal at the end telling me i would lose my progress even though there was a pop-up saying successful), but then my trips didn't show my flight. I went to check in again and it took me to my boarding pass, but still doesn't show under my trips. This seems like a bug. Bottom nav stops working occasionally for no reason. Nothing seems to work
148 people found this review helpful