Index: Business Phone Number

In-app purchases
4.1
165 reviews
50K+
Downloads
Content rating
Everyone
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About this app

Index helps small businesses improve customer communication with powerful tools like instant auto-reply, texting shortcuts, customer notes, and more.

GET A DEDICATED BUSINESS PHONE NUMBER

Index gives you a local number that you can use alongside your existing business number or as a replacement for it. Your Index Number powers all of your Index communication tools and features.

RESPOND TO MISSED BUSINESS CALLS AUTOMATICALLY

Turn missed calls into opportunities with Auto-Reply. Index immediately sends a custom, branded text message to keep customer conversations going when you can't pick up the phone. Share hours, important links, and anything else that might help you win new business.

HELP CUSTOMERS INSTANTLY WITH TEXTING SHORTCUTS

Access shortcuts for interacting with customers right from your text thread using Index’s Texting Toolbar. Create reusable templates for common questions, book appointments, request payment, collect reviews, and more—all with a tap.

CAPTURE AND ORGANIZE IMPORTANT CUSTOMER INFORMATION

Save important details about your customers easily, and reference them quickly to add a personal touch to every conversation. Organize customers into lists for sharing updates, offers, and more.

REACH CUSTOMERS THE WAY THEY PREFER TO BE REACHED

89% of customers prefer texting businesses over any other mode of communication. Index’s suite of simple, text-based features empowers businesses to reach customers on their terms.

Index gives you powerful tools to manage your customer interactions with the convenience of text.

Download Index today to start your risk-free 7-day trial. Cancel anytime.

Terms of service:
https://www.pinger.com/terms

Privacy Policy:
https://www.pinger.com/privacy-policy/
Updated on
Nov 6, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Messages, and Calendar
This app may collect these data types
Personal info, Messages and 8 others
Data isn’t encrypted
You can request that data be deleted

Ratings and reviews

4.1
161 reviews
Eric Miller
August 29, 2024
I am suddenly unable to send or receive texts or calls at all. My account is not locked, I have not been banned or anything, yet the app is useless. Support takes 12+ hours to respond, with instructions that did not fix the issue. I spent more time using Index than all of my other apps combined, and now none of my 1000+ customers can contact me, and they probably don't even realize it. Still waiting for support, but will probably switch apps tomorrow. Cannot risk this happening again.
11 people found this review helpful
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Pinger, Inc
September 6, 2024
Hi, we're sorry to hear about this trouble receiving and sending messages and calls as well as your delayed support responses. We believe our support team was able to work through and resolve this issue for you. If you still need additional assistance or have any further questions, please contact us at [email protected].
Ahmed Mashaal
September 17, 2024
This app is not working properly and has never worked properly. Index blocked my IP without ever notifying me and for several months and billed me while I never got calls. This problem is on their end and their customer support sucks. How can you bill customers when your app is not working and the phone number doesnt work? This business needs to get shut down. I emailed support multiple times for a credit. I am cancelling this service asap.
1 person found this review helpful
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Pinger, Inc
September 19, 2024
Hey there, we apologize greatly for how your experience with our service has gone so far. This doesn't sound like an IP block, mostly likely this may be related to an issue with your Index account. For the fastest response for this issue, please go into your Index settings > Support > Chat. We'd be happy to help.
Doug Renz
November 12, 2024
Bad experience. Software has bad support. Rejected number by registration and doesn't work, texting outbound. Support unable to help and fix, wouldn't refund. $25 down the drain, useless app. DON'T RECOMMEND, AVOID!!!
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What's new

Better. Faster. More Reliable. That’s our motto for every update. And in this release, performance updates make Index all of those things.

If you’re enjoying the app, please leave us a rating or review. Need help? Email us at: [email protected]