Raina
I like the app. security, BUT I don't like having to touch two prompts when opening up my secure apps. The prompt defaults to the fingerprint, and you have to swipe it over to the face recognition, and then you have to press confirm. Why doesn't the app open up immediately when it recognizes your face! This feature is really annoying!
105 people found this review helpful
Protected.net Group Limited T/A Total Security
November 5, 2024
Hi,
Thank you for taking the time to provide us with your review. If you ever require assistance, please do not hesitate to contact us by following the link provided: https://help.totalav.com/en/google. Someone from our team will be happy to assist you further.
Warm regards,
TotalAV, Customer Care team.
Latiekshia Peebles
This app keeps disconnecting the VPN, and when it does that, I can't reconnect for hours. I spoke to customer service several times. I was told to change my password, Uninstall and reinstall, restart my phone etc...Each time they told me this wouldn't happen anymore and it is still disconnecting. Other than that, I like TOTALAV, but the point of me getting it was for the VPN that won't stay connected.
245 people found this review helpful
Protected.net Group Limited T/A Total Security
September 10, 2024
Hi,
Thank you for taking the time to provide us with your review. If you ever require assistance, please do not hesitate to contact us by following the link provided: https://help.totalav.com/en/google. Someone from our team will be happy to assist you further.
Warm regards,
TotalAV, Customer Care team.
Rae Martin
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I've been paying for TotalAV & TotaLAd Block but doesn't seem to be working. Still get an abundance of ads, malware, viruses & compromised data. So just what is it that I'm paying for? Recently, I have been getting notifications that my device has Trojan viruses. When I take the link, it has me run a scan resulting in Trojan, malware, etc. with a selection to repair. The security app to repair is TotalAV. They want me to purchase & repair. Why isn't my Active account already protecting me?
36 people found this review helpful
Protected.net Group Limited T/A Total Security
November 22, 2024
Hi,
Thank you for taking the time to share your review with us. We apologise if you have experienced any issues with TotalAV.
To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalav.com/en/google so we can reach out to you directly.
Warm regards,
TotalAV, Customer Care team.